Accidentally deleted your UMEME Yaka token? Don’t worry, we’ve got you covered! With just a few simple steps using Airtel and MTN Mobile Money, you can retrieve your deleted token hassle-free.

Whether it was a mistaken deletion or a misplaced message, we understand the frustration of losing your UMEME Yaka token. But fear not! Our step-by-step instructions will help you swiftly recover your token so you can continue enjoying an uninterrupted electricity supply.

Additionally, UMEME mobile app is also a cross-platform self-service app developed to ease service delivery and make bill payments directly anytime anywhere. The UMEME app now has options to allow mobile money single token retrieval feature Nevertheless here is how you can retrieve all lost and previous Yaka tokens using the Airtel Money or MTN Mobile Money.

Let’s get started on reclaiming your peace of mind and power!

Using Airtel Money

1. Dial *185#
2. Select {4} Pay Bill
3. Select {1} UMEME Touchpay
4. Select {4} Token Enquiry
5. Enter AirtelMoney Transaction ID
6. Enter pin.

Retrieve your last Yaka Token from the UMEME App

1. Download & install the UmemeApp from any App store. Android and iOS
2. Select Yaka Tokens from the Home menu
3. Enter meter no.
4. Token details will be generated instantly

To retrieve lost and recent Yaka tokens, simply load the UMEME mobile app and navigate to the app’s Account Balance tab. Next, go to the My Yaka! Tokens option to enter a meter number whose details you wish to check. More so, you can enter up to 5-meter numbers and retrieve their recent Yaka tokens in a single click.

Using MTN Mobile Money

1. Dial *165#
2. Select {4} Payments
3. Select {1} Utilities
4. Select {1} UMEME Touchpay
5. Select {3} Get Last YakaToken
6. Enter Meter Number