Ugandan customers with these decoders have been advised to upgrade to newer versions as they will no longer be able to use the older ones.

The decoder versions going offline are DSD 1110, DSD 1131, and DSD 1132, all manufactured between 2009 and 2013.

In a statement, Multichoice said it is implementing technology upgrades which aim to “align with international standards and enhance the delivery format for local channels in Uganda.”

“As a result, certain older decoder models will no longer be compatible with the upgraded technology,” the statement reads in part.

Newer versions

“Affected customers are encouraged to upgrade to compatible decoder models to continue enjoying their favourite local channels and any new channels launched in the future.”

Some of the newer version DStv decoder options on the market include the newly launched DStv Stream product, which does not require a decoder.

“We are committed to providing our customers with the best possible viewing experience,” said Rinaldi Jamugisa, PR and Communications Manager at MultiChoice Uganda.

“This technology upgrade reflects our ongoing efforts to enhance our service delivery and our subscribers’ viewing experiences while ensuring that they have access to the latest innovations in entertainment technology.”

“Over the last two months, affected customers have received text messages in form of Emails, SMS and Decoder Notifications, informing them of the upgrade due to take place effective May 1st” Jamugisa explained, adding that, ‘Customers are reminded to replace their decoders with newer versions to enjoy the best-in-entertainment from Africa’s most-loved story teller.”